I've been taking my poodles to Kristi's for a few years exclusively. I love that they hand dry them instead of putting them in a crate with a machine dryer. It's safer. I love that they are handled with care and mine always come home perfectly groomed. I get compliments all the time on how well groomed they are. The salon has grown over the years and Kristi has made noticeable improvements to better the experience for our furbabies.